Important Nexla Help Center Update:
Nexla's Zendesk Help Center pages are being deprecated and will soon no longer be available.
Nexla Documentation is now the home for Nexla's User Guides, with improved formatting and categories that are easier to navigate, providing a better overall user experience.
Please update any bookmarks to the new Nexla Documentation site (docs.nexla.com/user-guides).
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Generate a Pem Format Key
Run this command in your shell or terminal to generate your pem format private key, replacing “path/to/key” with the file path for your key.
Copy this key and paste it into the private key field in your SFTP credentials in Nexla.
Click Save and Nexla will authenticate your credentials.
More Support
If this still hasn't solved your problem, please reach out to help@nexla.com for further support.
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